Host4Geeks - RAID Controller Issue on cPanel Node - LAX-SRV2 – Incident details

This incident has been resolved.

We implemented a fix and are currently monitoring the result.

Restoration is still progressing as normal.

We are at around 95% of accounts being restored. If your accounts are missing you may now open a ticket with us and we can investigate and restore any missing accounts

Update: We are at 65% now. Please note that you might notice some aberrations specially if you are reseller, such as some accounts missing, or not being able to login to the reseller's WHM account and among other things. This is normal and expected to resolve once the restoration completes entirely.

Update: Accounts are starting to come up as the restoration progresses.

The server setup has been completed and the server is online. We are initiating the restoration of backups.

cPanel installation completed. Proceeding with the remainder of the server setup.

OS Installation completed. cPanel installation in progress.

The new replacement node is being set up, and the OS installation is currently in progress. We will provide updates here.

We are most likely dealing with a failed RAID controller here. We are still attempting to replace and import the RAID array back, however, the chances of this working are slim and hence in the meanwhile we are also setting up a replacement node for users on this server and in case the recovery is unsuccessful, we will restore from the latest available backups into this replacement node.