This has been completed successfully.
Maintenance is now in progress
We will be performing some network redundancy tests at our US West Coast datacenter facility in Los Angeles, this might result in some minor network outages lasting for no longer than 3-5 minutes at a time.
This was completed in a timely manner.
Maintenance type: Server Reboot
Reason for Maintenance: We will be doing a quick server reboot for some changes to take effect.
Impact: Your service will experience a brief period of outage during this maintenance window.
Duration: We understand the importance of keeping your sites and services online, and we expect this maintenance to be completed within 15 minutes.
Thank you so much for taking the time to review this notice. If you have any questions or concerns about this scheduled procedure, please don't hesitate to contact our staff for more details.
This incident has been resolved.
We implemented a fix and are currently monitoring the result.
Restoration is still progressing as normal.
We are at around 95% of accounts being restored. If your accounts are missing you may now open a ticket with us and we can investigate and restore any missing accounts
Update: We are at 65% now. Please note that you might notice some aberrations specially if you are reseller, such as some accounts missing, or not being able to login to the reseller's WHM account and among other things. This is normal and expected to resolve once the restoration completes entirely.
Update: Accounts are starting to come up as the restoration progresses.
The server setup has been completed and the server is online. We are initiating the restoration of backups.
cPanel installation completed. Proceeding with the remainder of the server setup.
OS Installation completed. cPanel installation in progress.
The new replacement node is being set up, and the OS installation is currently in progress. We will provide updates here.
We are most likely dealing with a failed RAID controller here. We are still attempting to replace and import the RAID array back, however, the chances of this working are slim and hence in the meanwhile we are also setting up a replacement node for users on this server and in case the recovery is unsuccessful, we will restore from the latest available backups into this replacement node.
We are currently investigating a hardware issue related to the RAID storage controller on the cPanel Node LAX-SRV2, the server is offline as of right now. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.
No notices reported this month
Feb 2023 to Apr 2023