6:45 AM PDT: The maintenance has been completed successfully. The server is operating normally and all VMs have been started and are coming online one at a time. If your VM is appearing to be offline, please allow some time. If your VM is still not online after 30 minutes of this update, please open a ticket with us.
6:31 AM PDT: The faulty RAM has been replaced and the node has been re-racked and powered on and is currently booting.
6:31 AM PDT: The Node and all VMs have been gracefully shut down at this moment. The node is being unracked to carry out the RAM replacement.
We hope you are doing well today. As part of our commitment to provide a quality hosting service, we’re notifying you of upcoming emergency maintenance affecting your hosting service with us. Please read the details below carefully:
Maintenance type: Server
Reason for Maintenance: Our proactive monitoring team noticed and alerted us about some memory-related errors that is appearing on this node. As a preventive measure to avoid any kind of further problems, we are going to take this node offline for a brief moment and replace the faulty RAM module.
Impact: Since the node your instance is on is going to be taken offline, your VM and all services running on it will be unavailable till such time. Once the RAM module has been replaced and the node is online your VMs will automatically power up and come online.
Time of Maintenance:
Due to the URGENT nature of this maintenance, we plan to get started with this within 45 minutes of you receiving this email.
Tuesday, September 10, 2019 - 6:15AM (PDT)
Tuesday, September 10, 2019 - 9:15AM (EDT)
Tuesday, September 10, 2019 - 6:45 PM (IST)
Duration: We understand the importance of keeping your sites and services online, we expect this maintenance to be completed within 30 minutes. Updates and progress throughout the maintenance window will be published on our status page.
East Coast, US
Thank you so much for taking the time to review this notice. If you have any questions or concerns about this scheduled procedure, please don't hesitate to contact our staff for more details.